Credit Card and Personal Data Security

Security issue: Do you record Credit Card Numbers either on paper or stored as data?
The Payment Card Industry (PCI) insists that this data is treated with the utmost of care.

In many cases they do not want companies to store details in any fashion (paper or digitally).

With recent scandals and concern over access to personal data, it is important that we all are conscious of data security.

Risks to you company
Theft of client’s funds or valuable data
Lawsuits and insurance claims
Loss of all trade through Withdrawal of Credit Card Facilities

We provide methods and solutions to keep data secure, provided by different recorders:

1 – Manual: Turn off recorder by phone tones.

2 – Manual: Turn off by pressing keyboard key.

3 – When the card’s data is entered, it automatically turns off the recorder.

4 – Enter the card’s data using a phone keypad.


It is likely that Credit Card Companies may not wish to deal with Companies who have been careless with dealing with this sensitive information.

The Payment Card Industry (PCI, an association of the Credit Card Companies) have mandatory regulations regarding the handling of client details. Encryption may not be enough.

“It is a violation of PCI DSS Requirement to store any sensitive authentication data, including card validation codes and values, after authorisation, even if encrypted.”

See PCI documents at standards/documents.php?document=call recording#call recording

Firms must record call in certain instances

Special regulations are imposed on certain companies.

Financial Sector: These include Treasury Departments of Banks plus stockbrokers and money-brokers. These companies/ firms are required to record calls, including mobiles (see Financial Regulator and Financial Ombudsman below).

Retail/ Service Companies: These include Pension, Insurance and Financial Advisers, and where orders are taken over the phone, and conditions etc. are explained, such as brokers and travel agents.

Specific Regulations on certain services: Taxi companies, Alarm Monitoring and other companies are required to keep records of calls etc. Recording notes manually is time consuming and wasteful.

Health and Emergency Services: In stressful situations, misunderstandings can occur. The use of Recorders on phone calls, landline, mobile and radio give protection to both the professionals and to the public.


Regulation details Report- RegulationsRecording of phones Rev-5 2013